Shipping policy
At True Gifts, we are committed to ensuring your your order is processed and delivered promptly and securely. Here is what you need to know about our shipping policy:
Order Processing Time: Custom orders typically take 3-5 days to be dispatched. This processing time allows us to carefully create and prepare your personalized items to meet our high standards of quality.
Shipping Partner: We partner with Australia Post for our shipping services. Australia Post is a reliable carrier know for its efficient delivery network.
Shipping Options: We offer the following shipping options:
- Standard Shipping: Delivers within standard shipping times.
- Express Shipping: Delivers faster than standard shipping, with expedited delivery options available.
Tracking Information: Once your has been shipped, we will provide you with a tracking number via email. This allows you to monitor the progress of your package as it makes its way to you.
Shipping Rates: Shipping rates are calculated based on the size and weight of your order, as well as your location. The shipping cost will be displayed during the checkout process before you complete your purchase.
Delivery Times: Delivery times may vary depending on your location and the shipping method chosen at checkout. Australia Post typically delivers within standard shipping times for both domestic and International orders.
International Shipping: We offer international shipping using Australia Post. Please note that shipping times and costs may vary depending on your location and local customs procedures. International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department.
Order Tracking: To track your order, simply use the tracking number provided in your shipping confirmation email and enter it on the Australia Post website or app.
Delivery Issues: If you encounter any issues with the delivery of your order, please contact us promptly at info@truegifts.com.au. We will work with Australia Post to resolve any problems and ensure your order reaches you as quickly as possible.
Contact Us: For any questions and concerns regarding our shipping policy, please reach out us at info@truegifts.com.au. We are here assist you and provide the best possible service for your order needs.
